More First-World Problems

No, I will not take a few moments to fill out a survey… on nearly every bloody website I go to.

I know you’re looking to capture metrics on the customer’s experience on your site. I get it. But when it seems every single site is hijacked by another Foresee survey asking me to share my experience, it seems they’re all missing the biggest question: “what can we do differently?”

Stop derailing the visitor’s session with requests to fill out surveys and start using some log analytics to capture customer experience data.

The problem with data plans…

The problem with data plans is that the customer is the one paying for the advertising.

Think about how many of those asinine movie-ads auto-play on assorted web pages.

Or how many of those click-bait articles lead you to page after page after page of ads with an obscure Next button that shows you nothing but a sentence at a time worth of content.

You’re paying for that.

Technological Time-Suck

Any organization whose primary business goal is to be everything to everyone and who requires that you create a fully portable profile.

I’m looking at you, Microsoft… particularly when it comes to XBox profiles.

Hey, any parents out there thinking about converting your kid’s local XBox 360 profile into a full-fledged Microsoft Gamertag with the ability to actually, you know, download game updates, join online games, and such: not possible.

After finding out that you can’t create the account on the Xbox, but have to use a computer. Then after finding out that the standard troubleshooting is “clear cache and reboot”. Then seeing that it’s just Microsoft’s blatant hatred for Macs. Then… then I finally stumbled across this little gem while searching the MS sites for more help with converting local profiles to full-fledged gamer accounts: “Note This feature is currently unavailable for child accounts. We are currently working on a solution. Please check back.”

And, a bit more frustrating is that I saw some forum posts from waaay back in 2012 that described the problem (and frustration with it). 2012. Four years ago.

Still. Not. Fixed.

Oh, by the way, if you’re thinking that you’ll just instead try to create a brand new account for your kid on the XBox.com site through their official process, then figure you’ll just add it to your XBox. Doesn’t work that way, my friend. “That account already belongs to a different profile. Please select another.”

You know what? Just give your kid an iPad and an allowance in the App Store. At least it actually works as advertised and as expected.

First World Problems

Clicking through some photos on a real estate site and…

**click**

“Please sign in.”

“No, thanks.”

“Please sign in. You’ll get free stuff.”

“No, I’m good with it. Just looking at a few photos of some houses…”

“Please sign in. It’s free!”

“No. Really. I don’t want to. I don’t want an account.”

“Please sign in. You don’t want to miss out on free stuff!”

**clicks close**

I know what I want – and it doesn’t involve arguing with a poorly-designed, forced-marketing on a website. Sure, your data might be “free”, but I’m also free to just walk away.