Call Center How-To: Resolution Rates

To keep your resolution rates high, all you need to do is drop customers into a “hold for the next representative” queue for about 10 minutes. They’ll hang up on their own and you can mark the call as resolved. If they don’t hang up, have a couple of random touch tones played a few minutes later to give them hope, then just disconnect the call.

Problum Solvd

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