Call Center How-To: Resolution Rates

To keep your resolution rates high, all you need to do is drop customers into a “hold for the next representative” queue for about 10 minutes. They’ll hang up on their own and you can mark the call as resolved. If they don’t hang up, have a couple of random touch tones played a few minutes later to give them hope, then just disconnect the call.

Problum Solvd

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.