No, I will not take a few moments to fill out a survey… on nearly every bloody website I go to.
I know you’re looking to capture metrics on the customer’s experience on your site. I get it. But when it seems every single site is hijacked by another Foresee survey asking me to share my experience, it seems they’re all missing the biggest question: “what can we do differently?”
Stop derailing the visitor’s session with requests to fill out surveys and start using some log analytics to capture customer experience data.
The problem with data plans is that the customer is the one paying for the advertising.
Think about how many of those asinine movie-ads auto-play on assorted web pages.
Or how many of those click-bait articles lead you to page after page after page of ads with an obscure Next button that shows you nothing but a sentence at a time worth of content.
So, the other day, Verizon announced it was going to start disconnecting customers at the end of August who have grandfathered, business-class, ‘unlimited data’ plans. Arstechnica has an article.
This is big news to people who actually have those grandfathered unlimited plans… like us.
Admittedly, we typically hit somewhere between 100 & 150G/month. Last month, we hit 208G.
Now, what’s really, really strange about this is that my Jetpack has suddenly – I mean, within the last 24 hours – stopped incrementing its data counter. As in: as of last night, I’d used 15.431 GB of data in this cycle.
As of right now, even after nearly a full day’s work with two audio-conferences that would’ve used about 50MB of data, plus a 30-minute video-conference which, itself, will have used about 180MB of data, and several SSH sessions (yeah, I’m old-school that way) that would’ve been another 50 MB or so, it would have increased that 15.431 GB to at -least- 15.711 GB (but should probably be much closer to 16GB), it still reads exactly 15.431 GB of usage:
Up until this morning, this thing has been pretty much spot-on with usage reports.
I’m calling shenanigans. Something very strange and very suspicious is happening with Verizon’s data counters.
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edit: OR maybe Verizon’s very own bandwidth metrics tool is being unexpectedly DDoS’d by actual customers trying to get some information out of it.
the rest of me 