If you voice an issue to the ops engineers and they ask you to open a ticket through the correct channels so we can keep track of it and get it fixed, by all means, open the ticket and we’ll get to it.

But if you open nine tickets for precisely the same issue, each worded differently in an attempt to get it done sooner, it will take even longer and will delay every other request you have.

We’re not being mean or vindictive. It takes time to do work. And part of work is reading your tickets, comprehending what you’re asking, realizing that it’s related to precisely another issue, then marking it off as a duplicate and tying it to the original ask.

We’re on it, I promise.