On Tickets…

If you voice an issue to the ops engineers and they ask you to open a ticket through the correct channels so we can keep track of it and get it fixed, by all means, open the ticket and we’ll get to it.

But if you open nine tickets for precisely the same issue, each worded differently in an attempt to get it done sooner, it will take even longer and will delay every other request you have.

We’re not being mean or vindictive. It takes time to do work. And part of work is reading your tickets, comprehending what you’re asking, realizing that it’s related to precisely another issue, then marking it off as a duplicate and tying it to the original ask.

We’re on it, I promise.

Hoist the Colors

From one of the Pirates of the Caribbean movies – At World’s End, I think.

Hoist the Colors

Yo, ho, haul together,
hoist the colors high.
Heave ho,
thieves and beggars,
never shall we die.

The king and his men
stole the queen from her bed
and bound her in her Bones.
The seas be ours
and by the powers
where we will well roam.

Yo, ho, haul together,
hoist the colors high.
Heave ho, thieves and beggars,
never say we die.

Some men have died
and some are alive
and others sail on the sea
– with the keys to the cage…
and the Devil to pay
we lay to Fiddler’s Green!

The bell has been raised
from it’s watery grave…
Do you hear it’s sepulchral tone?
We are a call to all,
pay head the squall
and turn your sail toward home!

Yo, ho, haul together,
hoist the colors high.
Heave ho, thieves and beggars,
never say we die.

Arr! And it shall be me new theme song!